COVID-19 Changes you will see at Pitbauchlie House Hotel
It`s finally time to welcome you back
As we re-open, the health and safety of guests and team members will remain our paramount concern in response to the COVID-19 pandemic.
During closure we have been working away at risk assessments and devising and adjusting all our new work protocols. We believe it is possible to open our hotels safely including restaurants and bars, but conferences and large gatherings may have to wait a while longer. As a result there will be a slightly different guest experience, but the same friendly atmosphere.
We have outlined below some of the measures we are taking to adjust our operations and protect the health of our guests and team members. Detailed protocols have been developed and these procedures will be shaped further by Government guidelines and regulations.
Please stay safe, we look forward to seeing you soon.
The Solley Family
Before you arrive
Pre-arrival booking procedures will ensure the physical check-in process will be as quick and seamless as possible. If this is not possible we will minimise the risk of any transmission. Guests will be required to confirm their good health and absence of the symptoms of Covid-19 and that any international travel conforms to quarantine guidelines as a condition of their visit. If you have any concern that you have the virus, please stay at home. We will happily re-schedule your visit.
There will be a queuing system in place and we hope to minimise your waiting time. Perspex screens are in place to protect staff and guests where direct face to face interaction is impossible. All keys will be sanitised before we pass them to you. We have made the journey to your room “touch free” by fitting door stops linked to the fire alarm system. Online check in is available to speed up this process.
Individual bedroom occupancy will be capped at 4 people, with a maximum of 2 adults and 2 children from a single household.
Regrettably, we are now unable to service your room during your stay. If you require fresh linen and towels, please contact reception who will supply you with a “Self-Service Bag”.
Extra Tea, coffee and milk is available at reception.
Should you wish your room to be fully serviced; this will necessitate a change of room. You would be responsible for moving your belongings.
Robust cleaning and sanitising protocols
Cleanliness and hygiene has always been a priority in our hotels. Working with our cleaning suppliers we have focused on High Impact Touch points and we will ensure that those areas are cleaned on a frequent basis with an approved virocidal cleaning agent. There are a large number of sanitising stations throughout the hotels; please use them before and after visiting the bar and restaurant.
Advanced Staff Training
As a condition of returning to work, team members will be required to complete an e-learning course on the Prevention and Control of Infection in the Workplace. They will be required to confirm that they do not have any symptoms of Covid-19 or have been in contact with anyone suffering from it.
Appropriate PPE including face masks, visors and disposable gloves will be worn by team members based on their roles and responsibilities and in adherence of Government regulations and guidance.
Training of team members will be on-going and they will practice social distancing between themselves and guests.
Pitbauchlie House Hotel
47 Aberdour Road
Tel: 01383 722282
Fax: 01383 620738